Returns & Exchanges

At Kaldi's Coffee, we want you to love every brew. If you are not satisfied with your purchase, we offer easy returns on equipment and exchanges for coffee beans within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return or exchange to receive a return authorization.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original packaging. For coffee quality concerns, please include the roast date and batch number found on the bag.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Replacement

  Once our team inspects the returned items, we will process your refund to the original payment method or ship out your fresh replacement beans immediately.